Manuel Marquina is driven by the good side of Customer/ Market Orientation and Leadership.
He’s COO at Graphax, lecturer at universities and board member of the Unternehmer Forum Zürichsee.
He speaks on all things Future of Work, Customer Experience and Digital Leadership. Leading teams and digital transformation for over 10 years.
Together with his better half and three children, he lives in the city of Zürich and drinks far too much coffee...
Contact
About
Work
My experience comes from leading and building teams for over a decade, most within the Tech, IT and SaaS market and in different company forms:
SMBs: (e.g. Graphax)
Startups and Silicon Valley unicorns (e.g. Evernote, Coople),
Corporations (e.g. Microsoft, Swisscom)
In my actual role at Graphax I'm the COO (Chief Operating Officer). Responsible for over 60 people within the departments Customer Service, Logistics and Customer Success. Setting strategies and KPIs (OKRs), Establishing a new a customer centric strategy; Re-Organisation and digital transformation.
Teaching
Besides my work in companies, i’m a University lecturer / Speaker on topics like "Leadership”, "NewWork and Transformation", "Digital Ethics" and “Storytelling” at various Universities in Switzerland.
(ZHAW, HWZ, UX Schweiz and others)
Family!
Partner in crime with her, we’re managing our lives and the ones of our three boys. I live and work around Zürich, spending my time with my family, large amounts of Flat Whites, reading books (currently this and this and this), listening to my amateuresque vinyl collection (but this, this or this does it too), organizing pen-and-paper gamenights of “Dungeons & Dragons” or dueling my kids in a game of “supersmash brothers”
(if you know, you know).
Side-Projects
In 2017, I Co-founded the fashion brand Pin Friends, creating small pieces of art, allowing people to express themselves. Collaborations with some of the most relevant artists and creatives.
I run my own Digital Magazine on work 4.0, culture, trends and how to stay productive, over at Volt & Gestalt. The Newsletter got featured by Mailchimp as “Out of the Ordinary”.
My Quest
Everyone has a purpose or quest. Mine is this: We shouldn’t get used to shitty experiences. We get used to it being hard to get around the city. We get used to repressive career ladders and jobs. We get used to dysfunctional teams and non-agile leadership. We get used to unethical products and bad services. It takes new perspectives, ideas and teamwork to keep pushing. Creating such perspectives is the quest I’m following. I do this as a COO, People Leader, Teambuilder, customer experience advocate, Digital Ethicist, Lecturer and father.
Some talks i gave
Digital Ethics @ World Usability Day 2018, UXSchweiz - Main Speech
Digital Festival Zürich - Workshop: Productivity / New Way of Work
Richmont Finance Directors Forum
Creative Mornings
KV Business School
University Zürich
Ein Appell für mehr Weissraum im Alltag
The Modern Workspace (Podcast)
Mein Arbeitssetup
Evernote, wohin geht die Entwicklung?
Publications
Overload Whitepaper
How to lead yourself and your team to avoid email overload, hurting productivity and motivation.
Download my latest Whitepaper below.
Digital Ethics
Toolkit
Apply Ethics to your work.
Jedes Set beinhaltet Fragen um unbeabsichtigte Folgen vorherzusehen. Nehmt diese auch zum nächsten Brainstorming oder Team-Meeting mit, um die Auswirkungen eurer Produkte besser zu verstehen.
Latest from my newsletter
More articles about technology, trends and society
can be found and read over at Volt / Gestalt
